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Important Announcements


 

IMPORTANT ANNOUNCEMENT TO PATIENTS: APRIL 7, 2020

We are proud to announce that we have successfully reduced overall patient traffic and person-to-person exposure in our clinics by over 75% by way of strict adherence to emergency policies and adoption of telemedicine. Thank you for your cooperation as we work together to “flatten the curve” in Kentucky and Southern Indiana

On Monday, April 6, Commonwealth Pain received guidance on new, updated CDC recommendations. We are asking the small percentage of patients maintaining in-clinic appointments to make their best effort to wear CDC-approved cloth masks or equivalent.  You should also be prepared to allow our staff to conduct a temperature reading by infrared thermometer before checking in for your appointment. Thank you again for your cooperation.

  

IMPORTANT ANNOUNCEMENT TO PATIENTS: MARCH 26,2020

On March 25, the Governor of Kentucky issued an Order entitled “State of Emergency”.  The intent of the order is to protect the community from the spread of COVID-19 by ordering Kentuckians to remain "Healthy at Home."  This Order is construed broadly to prohibit in-person work that is not necessary to sustain life.   All businesses that are not “Life Sustaining” were mandated to cease operations March 26th at 8pm.

Effective on this date all “non-essential” administrative support staff have started working from home.  Our clinical operations are, by definition, permitted to remain open as they are listed in the federal critical infrastructure sector. If we mutually agree to keep your in-office appointment, we ask that you strictly adhere to our policies and procedures.  These are posted throughout the clinics and on the front door for your convenience.

  

IMPORTANT ANNOUNCEMENT TO PATIENTS: MARCH 19,2020

On March 14, 2020, Governor Beshear recommended that Kentucky hospitals cease performing elective surgery in order to preserve medical resources to combat COVID-19.  Based on Gov. Beshear’s recommendation, the Kentucky Cabinet for Health and Family Services directed healthcare providers to cancel and reschedule all procedures, that in the opinion of a physician, the delay would not cause harm to the patient.  During this global crisis, we are asked to come together as a community to preserve resources.

CP&S is committed to patient first care that allows us to work in partnership with our patients to determine the best outcome for each individual.   As partners, CP&S asks each patient to work with our office to help the community combat and defeat COVID-19.

If you are a CP&S patient who receives in-office procedures, please take time to decide if your scheduled procedure is necessary.  When deciding if your procedure is necessary, ask yourself, “will delaying this procedure cause me harm?”  Harm can be defined as physical harm, mental harm, or other personal detriment.  Inconvenience is not considered a valid reason to carry on with the procedure. 

CP&S values shared medical decision making between physicians and patients. Your feedback is important but, ultimately, the decision as to whether or not to proceed with your interventional procedure will be at your physician’s sole discretion.

All CP&S medical providers and staff thank you for your help and teamwork during this unprecedented time.  

We are here if you need us!  CP&S is now offering telemedicine visits which allows you to shelter in place and discuss your care with a CP&S provider.  Please contact us for more information. We are experiencing high call volume, so we encourage you to use our patient portal; https://16521-1.portal.athenahealth.com/

  

IMPORTANT ANNOUNCEMENT TO PATIENTS: MARCH 12,2020

Due to the recent COVID-19 epidemic, our Patient Support Team and our Offices are experiencing unusually high call volume.  We appreciate your patience.

Commonwealth Pain & Spine is committed to remain fully operational to serve your needs.  We understand that every person has concerns about the presence of COVID-19 and we have proactively developed a plan of action to address the potential threat. For the past several days, CP&S has actively been screening all incoming patients to find out if they are infected or at risk of infection.  We are also putting safeguards in place to help minimize risk of exposure and quarantining patients and staff with flu like symptoms.

CP&S is following the CDC, Kentucky Health Department, Indiana Health Department and other community agencies to monitor COVID-19 and ensure a coordinated and comprehensive response if warranted. Our company is prepared to take all steps necessary to keep our staff and patients safe, while recognizing the importance of letting facts, rather than fear, determine our actions. 

Effective immediately, we will be prioritizing cancellations and reschedules for the following patients:

  1. Any individuals who have travelled outside the US in the preceding 14 days;
  2. Any individuals who have had contact with someone with known or suspected COVID-19;
  3. Any individuals who have registered a fever over the preceding 72 hours;
  4. Any individuals currently displaying flu-like symptoms: cough, shortness of breath, body aches, chills etc;
  5. Individuals over 60 years of age should take additional precaution on a case-by-case basis. Particularly, those with co-morbidities including but not limited to: heart conditions, lung conditions, kidney disease and or diabetes.

Individuals answering “Yes” to questions 3 and 4 above who are asymptotic for 72 consecutive hours may attend an appointment or return to work at that time.

We also ask that all patients that maintain appointments follow the best practice guidelines for staying healthy:

  • Wash hands frequently with soap and water, for at least 20 seconds, especially after going to the bathroom, before eating, and after blowing your nose, coughing or sneezing. If soap and water are not available, use alcohol-based hand sanitizers.
  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose and mouth.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe

Additionally, due to local and federal government recommendations, we are trying to limit people gathering within indoor spaces. Therefore, we are asking our patients to limit guests/visitors inside our clinics to those under the age of 18 that cannot otherwise wait safely in their car. For patients requiring ambulatory assistance, their care givers should help them to the office and wait outside while the patient is under our care and supervision.

Thank you for your cooperation.

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